Our Process

We have developed a process to encompass everything you need to know from purchase to installation. Here is what to expect:

Removal of existing Countertops

We offer a same day removal service for your old counter tops. Please let us know on your drawing the type of existing surface we will need to remove so it can be included in your estimate.


Idaho Granite Works will call to schedule the template/installation date during business hours Monday through Friday. Template cancellations require one day prior notice during normal business hours. Installation cancellations require three business days prior notice.


A template is an exact pattern of your future countertops created by the fabricator who produces it. In order to ensure template accuracy we ask the following items be met:

    • Cabinets are installed, finished and level prior to the template date. Cabinets that will rest on top of the counter (appliance garage etc.) must be installed after the countertops. All support brackets and corbels must be installed prior to the template. Existing backsplash should be removed.
    • Sinks, faucets, soap dispensers, air switches, etc. and appliances must be on the job site prior to the template.
    • A decision maker (over 18 years old) should be present to verify and sign off on all project details.
    • Please be sure the access to the job site and work space is clear. Please have all items removed from the cabinets/existing counter.

Note: If we arrive at the job site and all of the outlined preparations are not met the field templater may need to reschedule and a trip charge will be assessed.



Placement of counter seams is at the discretion of the fabricator. If you would like to be involved in the seam placement process please make an appointment to meet with our fabricator at our fabrication shop in Naples.


If your project has full height backsplash (from counter deck to upper cabinets) please note that it is usually a two part process to complete installation. Full height backsplash will be measured after installation of the counters. Upper cabinets and range hood/microwave combinations must be installed prior to measuring for the full height backsplash. This process allows for the best fit.


Our standard lead time from template to install is approximately 2-3 weeks, depending on our work load. The job will be completed during normal business hours, Monday-Friday.


Installation of a countertop is a construction process and residual dust should be expected. The job site will be left in broom-clean condition.

Cancellations / Returns

Special order merchandise that is custom made is nonreturnable and cannot be refunded.

Thank you for choosing Idaho Granite Works for you countertop needs. You are always the most important part of the process!